Payment and security

This document describes how access to SkyEnergy AI at https://skyenergyai.com is paid for, how payments and data are protected, when and how the service is provided, and how to cancel a subscription and get a refund. It explains the public offer and forms part of it; if anything here differs from the offer, the offer prevails.

1. Payment methods

1.1. Payments are made in roubles through the JSC TBank (T-Kassa) payment service (the “Bank”) on the Bank's secure page. Payments are accepted by the Bank: www.tbank.ru.

• bank card, including cards of the Mir payment system;
• Faster Payments System (SBP);
• T-Pay;
• SberPay.

1.2. The Bank decides which methods are available for a given payment; the set may depend on the device, the payer's bank and the type of operation. The Provider charges no payment fee; fees of the payer's bank, if any, follow that bank's rates.

1.3. Automatic renewal is possible only if the chosen method allows the Bank to save it for later charges (usually a bank card). Otherwise the subscription runs for the paid period and is not renewed automatically — it can be renewed by a new payment.

1.4. A payment is complete once the Bank has confirmed it to the Provider. The decision to carry out an operation is made by the Bank and the payer's bank; the Provider does not influence it. If an operation fails, no money is charged, and any blocked amount is released by the payer's bank within that bank's time limits.

2. Payment security

• card details are entered only on the Bank's page — the Provider does not receive, process or store them; the Provider receives from the Bank only the payment result, the masked card number (last digits) and a binding identifier for automatic renewal;
• data between the browser and the Bank is transmitted over the secure TLS protocol;
• the Bank complies with the Payment Card Industry Data Security Standard (PCI DSS);
• a payment may require confirmation by the payer's bank via 3-D Secure (Mir Accept, Visa Secure, Mastercard Identity Check) — with a one-time code or in the bank's app;
• the Provider never asks for a card number, CVC/CVV, SMS codes or passwords — by email, phone or chat; anyone asking for them on behalf of SkyEnergy AI is a fraudster.

3. Data security in the Service

• the connection to the site is HTTPS only;
• passwords and email codes are stored only as hashes;
• the Service servers and its database are located in Russia;
• only persons who need it to run the Service have access to data; actions in accounts and the Provider's actions are logged;
• details are in the Personal Data Processing Policy.

4. How and when the service is provided

4.1. The service is access to the Service under the chosen plan (plans and prices). It is provided remotely over the internet; there is no physical delivery and no tangible media.

4.2. Access to a paid plan opens in the account as soon as the Bank has confirmed the payment — usually within seconds. If the confirmation is delayed on the Bank's side, access opens as soon as it arrives. The receipt is sent to the account email.

4.3. A subscription period is one calendar month from the payment date. The Service is available from any country where the site opens; the Provider is located in Russia (72 Gagarina Ave., Smolensk, Smolensk Region, 214018, Russia), and the agreement is governed by the law of the Russian Federation. The Provider does not guarantee availability where it is restricted by local authorities, network providers or the User (filters, VPN, etc.).

5. Subscription and automatic payment

5.1. Before paying, the User sees the plan, the amount and frequency of charges and gives consent to recurring charges with a separate checkbox, which is not pre-ticked. Without consent the payment does not start.

5.2. The subscription renews automatically: on the day the period ends, the plan price for the next month is charged. The Provider notifies of price changes in advance, within the time limits of the offer.

5.3. Automatic renewal can be cancelled at any time in one action: “Subscription” → “Cancel auto-renewal”. The paid period remains until its end; there will be no new charges.

6. Cancellation and refunds

6.1. Cancellation and refund terms are in sections 6 and 7 of the offer. In short: the subscription can be cancelled at any time; the cost of the unused part of the paid period is refunded minus expenses actually incurred; erroneous and duplicate charges, as well as charges after auto-renewal was cancelled, are refunded in full.

6.2. A refund request is sent to info@skyenergyai.com from the account email address. Money is returned by the same method used for payment (to the same card or account) within 10 days of the request; the time it takes to arrive after the refund is sent depends on the payer's bank.

6.3. Before disputing a charge with your bank, write to the Provider: the issue is resolved faster directly, and a refund under the offer requires no dispute.

7. Contacts

Payment, refund and cancellation questions

info@skyenergyai.com

Phone

+7 (951) 666-85-72

Provider

Individual Entrepreneur Ivan Vasilyevich Bormotkin, INN 673203821665

Address

72 Gagarina Ave., Smolensk, Smolensk Region, 214018, Russia

Full details

Company details and contacts